FAQ

 

What types of apparel do you offer?

Diah Online Store specializes in a curated selection of stylish and comfortable apparel, including women's workout clothes and cozy pajama sets. Our products are designed to cater to both active lifestyles and relaxation at home, ensuring versatility for our customers.

What materials are used in your clothing?

We prioritize high-quality materials in our apparel to enhance comfort and durability. Our clothing is crafted from fabrics that are breathable, moisture-wicking, and soft to the touch, ensuring a pleasant wearing experience whether you are exercising or lounging.

How do I determine my size when ordering?

To ensure the best fit, we provide a detailed size chart on our website. It is advisable to measure yourself and compare your measurements with the size chart before making a purchase. This will help you select the most appropriate size for your body type.

What is your return policy?

We have a 30-day return policy. Items must be in their original condition, unworn or unused, with tags attached, and in their original packaging. To initiate a return, please contact us at lydiadoyango@gmail.com.

How long does it take to process a refund?

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Do you offer exchanges?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original item and, once the return is accepted, make a separate purchase for the new item.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please contact us.

Do you ship internationally?

Yes, we offer international shipping. Shipping costs and delivery times may vary based on the destination. Please refer to our shipping policy for more detailed information regarding international orders.

How can I contact customer service for further inquiries?

You can reach our customer service team by emailing us at lydiadoyango@gmail.com. We are committed to addressing your inquiries and providing assistance as needed.